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If you are a Wholesale Customer and are inquiring about our product or would like to place an order for your store:

Please call us at 540-477-9664, or 1-800-294-7783
Email us at: sales@rt11.com
Fax us at: 540-477-2301
This website is for direct-to-consumer sales only.

Shipping Information & Returns


Shipping and Delivery
All orders are shipped from Virginia, Monday through Friday. Route 11 Potato Chips does not ship on Saturday, Sunday or UPS holidays. Most orders are shipped within 1 to 3 business days of receipt via UPS, unless a later ship date is specified on the order.

UPS
Using UPS Ground Service, your order should be delivered within 1-6 “business” days depending on your distance from Virginia. UPS does not deliver on Saturday, Sunday, or holidays. Please see the UPS Delivery Map below for typical delivery times using UPS Ground Service. Estimated arrival days do not include Saturdays, Sundays, Holidays, or the day the package ships. We do not ship Next Day Air or 2nd Day Air unless customer provides us with their own UPS account #. All packages going by Air are charged by dimensional weight and are very expensive to ship. Call us for more information.

UPS- Ups Ground Service (1-6 delivery days)

UPS Ground Time in Transit

SHIPPING AND HANDLING RATES
Shipping charges are in addition to the product prices & are based on the total of the order – per delivery address. The basic rates listed below apply to street addresses in the continental U.S. only & cover delivery by UPS Ground. UPS will not deliver to post office boxes or military addresses.

Shipping & Handling

BASED ON SUBTOTAL
To addresses EAST
of the Mississippi
Shipping
Up to $60.00 $10.95
$60.01 to $80.00 $12.95
Over $80.00 16%
To addresses WEST
of the Mississippi
Shipping
Up to $60.00 $13.95
Over $60.00 28%

Please Note

» If you are a Virginia resident or are shipping a gift to a Virginia address, you must add a 5% sales tax.
» There will be an additional $3.00 perpackage charge to P.O. Box shipments.
» We do not ship 6oz. cases to Alaska or Hawaii.


United States Postal Service
USPS Standard Mail and Priority Mail to Alaska and HI are the only USPS shipping we offer. Standard mail is used for deliveries to PO Boxes and Military Addresses (APO, FPO). Priority mail is used for deliveries to Alaska, Hawaii, Puerto Rico, Guam, & the Virgin Islands. USPS shipping services are not expedited shipping services. Exact delivery time frames are unknown and inconsistent. USPS says it typically takes 3 to 6 days for delivery or longer. Additional $3.00 per address will be added to the shipping charges in the chart above for Post Office Shipments.

International Shipping
WE SHIP WORLDWIDE! Orders shipped to International addresses must be placed by calling our toll free number 800-294-7783. The shipping charges are calculated based on the weight of the package, the destination, and the preferred carrier (UPS or USPS. Route 11 Potato Chips website will not accept international addresses.

Returns and Refunds
Please notify us of any errors in your order within ten days of receipt and we will do whatever we can to correct the issue. We do not generally accept returns except in cases of damaged product, a mistake in what we shipped out, or a quality issue. Please contact customer service with any issues or questions at 540-477-9664, and we will work diligently to resolve it with either a refund or a reshipment of product.

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